Refund and Chargeback

BillZar shall not be responsible for any incorrect details or inputs given from User’s end at the time of transaction at BillZar App. The Estimated time to credit differs on a Bank to Bank basis, which may take 48 to 72 working hours in a normal scenario. In some situations the transaction settlement may take much longer time. BillZar will not be responsible for such scenarios and the User may contact the Bank considering the timeline. In case, the delay in transaction settlement results in to excess charges and late fee towards the credit payment, the User may contact the relevant Bank. BillZar, in any scenario, will not be responsible for any late fee/ charges imposed by the Customer Bank. 

In case the money is debited from User’s Bank account or Instrument and not credited towards the credit repayment within 72 (seventy-two) working hours of completion of the transaction then User may contact the Customer support section. The incident will be lodged and investigated, if it is found that money was indeed charged to User payment instrument without delivery of the payment, subject to the correct information provided by the user, then the money will be refunded to the Source Account within twenty-five (25) working days or as per the present law mandate, from the date of receipt of User query. 

All refunds will be credited to the Source Account. However, BillZar disclaims any and all liability, including for refunds, in the event of any error arising from a failure in the applicable bank, card network, BNPL Partner, BBPS network or any other intermediary service provider’s systems or networks.

In case a payment has been erroneously made and credited to a User credit card account, loan, Account, BNPL Account or Bank account, BillZar reserves the right to automatically initiate a refund through User’s bank. The User is hereby giving her/his consent to refund the wrongful initiated payment and to offset any wrongful transaction. Such transaction or action will be informed to the User in a timely manne